Shipping and Return Policy

1. Fulfillment & Production Times

Because all our physical products are printed on demand, your items must be custom-manufactured (printed and bound) before they are shipped.

• Standard Production: Orders typically take 3 to 5 business days to print, bind, and package.

• Peak Seasons: Production times may be slightly longer during high-demand seasons (e.g., holidays, back-to-school).

• Order Processing: Orders submitted on weekends or major holidays will enter the production queue on the following business day.

2. Shipping Methods & Estimated Delivery

Once production is complete, your order will be handed over to the carrier. All shipping timelines are set by the carrier, in accordance with the carrier’s terms, as updated in the carrier’s site. To see the estimated delivery time to your address, go to the checkout page, select a product, click Checkout, then enter your shipping address and click continue.

3. Tracking Your Order

A tracking number will be automatically generated and sent to you via email as soon as your package leaves our fulfillment center.

4. Shipping, Customs & Duties

We ship via third party carriers.

• Cost of Shipment: To see the available shipping options and cost of the book you wish to order, go to checkout, adjust your quantity, enter your shipping address, then click continue.

• Taxes & Duties: Orders may be subject to customs clearance fees, import duties, or local taxes determined by the destination country. These charges are the sole responsibility of the recipient and are not included in our checkout shipping rates.

• Customs Delays: Customs processing may delay shipments. In rare instances, affected packages can take up to 14 days or longer to arrive.

5. Address Changes

Shipping addresses can only be modified if the order is still pending in our system and has not yet entered production. Once production begins, we cannot guarantee any address updates can be made.

6. Delayed, Lost, or Damaged Packages

While we do our absolute best to meet delivery estimates, transit times are not guaranteed. We cannot be held liable for third-party shipping failures, weather delays, catastrophic events or other events that are beyond our control.

• Lost Items (Untraceable Mail): If an untraceable mail shipment has not arrived within 28 business days from the ship date, please reach out to our support team to review eligibility for a one-time promotional reorder.

• Damaged or Defective Goods: If your order arrives damaged, defective, or incorrectly packed, please submit a support ticket within 14 days of delivery, including clear photos of the issue, so we can arrange a replacement.

7. Returns and refunds

As all our physical products are printed on demand, returns are accepted only when an order arrives defective, damaged or an order does not include what was ordered by the Customer. In such event, please submit a support ticket within 14 days of delivery, including clear photos of the issue, so we can arrange a replacement.

Note: We accept no responsibility for the quality of the content (including misspelled words, grammatical errors, etc.), formatting, design or overall book appearance and will not provide refunds for those reasons.

Products printed on demand are not returnable or refundable and cannot be exchanged once they are sent for production (see section 8 for cancellation before production). If you need assistance with a purchase or download, please contact our support.

8. Cancellation

As all our physical products are printed on demand, you can cancel an order only before it is sent for production. If you cancel before production starts, we refund 70% of the order price and you keep the digital copy of your book. Once an order is sent for production, the manufacturing process commences and the order cannot be cancelled or refunded. To cancel, please reach out to customer support as soon as possible.